• Bilingual Music provides online music lessons conducted in English via Zoom.
• Lessons are delivered by independent professional instructors (“Teachers”).

• There is no age restriction for lessons.
• Students under the age of 18 must have permission from a parent or legal guardian.
• By booking a lesson, you confirm that all information provided is accurate and truthful.

• All lessons must be booked through our official booking system.
• Full payment is required at the time of booking.
• Payments are processed securely via Stripe.
• All prices are displayed in Japanese Yen and include tax unless otherwise stated.

• To protect our teachers' time and availability, the following policy applies:
• More than 72 hours before lesson start time: No charge
• Between 72 and 48 hours before lesson start time: One-time reschedule available (no refund)
• Within 24 hours of lesson start time: Non-refundable and rescheduling will not be permitted
• Additional conditions:
• Each lesson may be rescheduled once only

• If a lesson cannot be conducted due to the teacher's absence or technical issues on the teacher's side, Bilingual Music will offer either:
• A full refund, or
• A rescheduled lesson
• This does not apply if the student fails to attend or experiences technical issues on the student's side.

• Students are responsible for:
• Maintaining a stable internet connection
• Ensuring a suitable and safe learning environment
• Installing, operating, and understanding Zoom
• Joining lessons on time
• Lessons cannot be refunded if issues are caused by the student's equipment, environment, or internet connection.

• Bilingual Music is committed to providing a safe and respectful environment for all teachers and staff.
• We enforce a strict zero-tolerance policy for harassment and inappropriate behaviour.
• Prohibited behaviour includes, but is not limited to:
• Verbal abuse, intimidation, or aggressive behaviour
• Sexual comments, advances, or inappropriate remarks
• Discriminatory language based on gender, race, nationality, religion, age, or sexual orientation
• Harassment via voice, chat, email, or video
• Requests unrelated to lesson content or professional teaching
• Any conduct that causes discomfort, distress, or fear
• This policy applies to all students, guardians, and third parties.

• Teachers have the right to:
• Immediately pause or terminate a lesson
• Mute, remove, or block a student from a Zoom session
• Report inappropriate behaviour without penalty
• Teachers are not required to tolerate behaviour they deem unsafe or inappropriate.

• If a lesson is terminated due to a violation of these Terms or the harassment policy:
• No refunds or reschedules will be issued
• Any remaining lesson packages may be forfeited
• Access to services may be suspended or permanently terminated

• Lessons are not recorded by default.
• Students may not record lessons without explicit teacher consent.
• All lesson content, materials, teaching methods, and intellectual property belong to the teacher and/or Bilingual Music.
• Redistribution, publication, resale, or sharing without permission is strictly prohibited.

• False accusations, threats, or attempts to coerce teachers or staff are prohibited.
• Abuse of payment systems, including chargebacks, may result in immediate and permanent suspension.

• Students confirm they are physically and mentally able to participate in lessons.
• Bilingual Music and its teachers are not responsible for injury, strain, or damage resulting from lesson participation or personal practice.

• Teachers operate as independent contractors.
• Bilingual Music is not responsible for individual teaching styles, methods, or personal opinions expressed during lessons.

• Lesson availability depends on teacher schedules.
• Bilingual Music reserves the right to modify, suspend, or discontinue services at any time without liability.

• We reserve the right to suspend or terminate access if:
• These Terms are violated
• Harassment or abuse occurs
• Fraud, misuse, or payment disputes arise
• Termination may occur without prior notice in serious cases.

• Personal information is handled in accordance with our Privacy Policy.
• We do not sell, misuse, or improperly share customer data.

• These Terms are governed by the laws of Australia.
• Any disputes shall be subject to the exclusive jurisdiction of Australian courts.

• Bilingual Music may update these Terms at any time.
• Continued use of services constitutes acceptance of the updated Terms.

For questions regarding these Terms, please contact us via the Inquiry / Contact Form.